The Front of House Interviews section spotlights the people at the heart of hotel operations, sharing perspectives from reception managers, concierges, guest services leads, and other front-facing team members across the UK hospitality sector. These interviews offer candid, on-the-ground insight into guest expectations, service innovation, team culture, and the evolving demands of frontline hospitality roles.

By highlighting the human stories behind hotel service delivery, this section provides valuable context for owners, general managers, and HR leaders looking to improve guest experience, invest in staff development, and strengthen operational resilience. From managing difficult guests to adapting to new tech and post-pandemic protocols, each interview reveals the real-world dynamics that shape the front-of-house environment today.