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The Ascott has announced the launch of its new Tele-Travel Health Advisory Services for its guests.
It is the first hospitality company to offer its guests global access to a “comprehensive suite” of telehealth, telecounselling and travel security advisory services.
The new endeavour is part of the hotel group’s new partnership with leading health and security services company International SOS.
From the beginning of June, the services will be available to Ascott’s guests across nearly 200 properties in 86 cities and 27 countries including its five UK properties.
Mr Kevin Goh, Ascott’s CEO, said: “ As the world’s first hospitality company to provide global access to telehealth, telecounselling and travel security advisory services for our guests, our guests can have greater peace of mind that they can receive on-demand quality care from medical and security experts, and feel safe when they stay with us.
“These value-added services as part of our enhanced ‘Ascott Cares’ commitment are particularly crucial amid the global COVID-19 pandemic. With the need for social distancing and uncertainties from travel restrictions, our guests have immediate access to these services from the comfort of their apartment.”
He added: “In addition to stringent hygiene and cleanliness practices, Ascott has also adopted innovations such as contactless services, facial recognition technologies and autonomous robotics to improve our guests’ experience and safety.
“Our enhanced ‘Ascott Cares’ commitment, which goes beyond caring for our guests, is our distinct competitive advantage.”
Dr Pascal Rey-Herme, co-founder and group medical director of International SOS, said: “This collaboration is a world-first in the hospitality industry, and also marks an important step towards recovery for the sector.
“Working closely with the Ascott team, we want to reassure guests that their safety and well-being is a top priority, with robust, 24/7 global assistance for all travellers – whenever and wherever they are in the world.”
He added: “As the global environment continues to evolve, we will work with Ascott to adjust and adapt to best practices in managing their guests’ health and safety concerns.”
