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Maldron Hotel Manchester City Centre has appointed Mark Smith as its deputy general manager. He joins the newly-opened four-star hotel, which opened earlier this year in the heart of the city.
The Maldron Hotel Manchester City Centre is operated by Dalata Hotel Group and features 278 modern bedrooms, a fitness suite and meeting spaces. It is also home to the Grain and Grill Restaurant and Red Bean Roastery coffee shop.
Smith brings three years’ experience within Dalata to the new role, having previously worked as operations manager at Clayton Manchester Airport.
He said his appointment “has been made possible by Dalata’s culture to promote from within and develop its people”.
He said: “Through Dalata’s training programme I’ve gained a deeper understanding of my role as a manager and different ways in which I could adapt my management style to achieve the best results, for myself and the team.
“I am incredibly proud to be deputy general manager in this beautiful hotel. It is a really exciting time to be part of the opening of a new hotel in Manchester.”
He added: “There is no typical day in hospitality, everyday is always very different for me. I have a very hands-on approach, whether that is helping in breakfast, or reception at peak times or spot-checking rooms – anything to support the team to maintain our high standards.
“My favourite part of working in hospitality is the people. I love engaging with guests and suggesting great places to visit in the city as well as having a laugh with my colleagues and ensuring the team is happy.”
