Palé Hall Hotel appoints new deputy general manager

Palé Hall Hotel, a five-star hotel in north Wales, has appointed Oliver Richards as deputy general manager to work alongside general manager Debbie Cappadona, who has led the team at this Victorian country house since January 2019. 

Richards was most recently general manager at Milsoms Kesgrave Hall, a boutique hotel in Suffolk, where he spent seven years. Prior to that, his roles have included general manager of Fowey Hall with Von Essen Hotels Ltd, The George in Rye, Eastwell Manor as operations manager and general manager with the Boisdale Group at gastro inn The Lamb at Hindon in Wiltshire.

Richards began his career as bar supervisor at Elite Hotels’ flagship property, Tylney Hall, and then worked his way up with roles at Ashdown Park and Pennyhill Park amongst others, before he took his first general manager role at Westover Hall Hotel in the New Forest.

Cappadona said: “It’s fantastic to have Oliver on board as Deputy to support me to lead the team at Palé Hall. He brings with him a wealth of experience in hospitality and Oliver shares our ethos and focus on guest satisfaction and attention to detail. It’s what makes Palé Hall so special, and Oliver understands this implicitly.”

Richards said: “With its 5 AA Stars, 3 Rosettes and Green Star from Michelin, along with its overall grandeur and fascinating history, I was drawn to Palé Hall and I look forward to being an integral part of its exciting future.” 

Palé Hall claimed the title of Wales’ Leading Hotel in the World Travel Awards in October 2021, and this year the hotel’s restaurant held its prestigious Green Michelin Star for commitment to sustainable practices.