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Crieff Hydro Family of Hotels has announced the appointment of Tracey Smith as the new hotel manager for Ballachulish Hotel in Glencoe.
Smith has 26 years of experience in the senior role as she started out in hospitality at Turnberry Hotel in 1996. Since then, she has held a variety of roles including reservations, event management, group sales, and field sales account director.
She has worked for luxury hotel groups including Starwood Hotels and Resorts, as well as independent venues such as Ackergill Tower and Carlowrie Castle, and visitor attractions in the whisky sector.
More recently, she was general manager at the Old Manse of Blair and Knockinaam Lodge and latterly board member of SITE Scotland (Society for Incentive Travel Excellence) and business development manager at Woodlands Glencoe.
The four-star hotel, which dates back to 1877, had an extensive refurbishment of the 53 bedrooms and facilities of the hotel including restaurants last year, to ensure guests can enjoy a memorable break in the Highlands.
Smith said: “I am delighted to join the Crieff Hydro Family of Hotels and lead the team at Ballachulish Hotel and I look forward to having the opportunity to showcase our stunning location, history and warm friendly Scottish hospitality.”
Patrick Diack, area manager for Ballachulish Hotel, said: “Ballachulish Hotel is renowned for its stunning location, fantastic seafood offering and rich history and we’re looking forward to Tracey and her team showcasing these wonderful aspects of the customer experience to ensure guests always receive the warm Highland welcome they have come to expect at the hotel.
“Tracey will also be working to develop our wedding packages at Ballachulish Hotel, the unique setting truly makes it the ideal destination wedding venue.”
