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Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
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David Anderson
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Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

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Caroline Gregory
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Simon Numphud
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The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
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Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

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AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

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Home > Latest News > Hotels > Greenway Hotel & Spa undergoes £1m refurb
Greenway Hotel & Spa undergoes £1m refurb

Greenway Hotel & Spa undergoes £1m refurb

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The Greenway Hotel and Spa in Cheltenham is set to undergo a £1m refurbishment that will see the renovation of all 21 of its bedrooms.

Each room will be individually styled around “characterful” features including existing fireplaces and timber beams, blended with distinct new colour schemes.

Floor layouts will be redesigned to maximise space and create larger bathrooms for guests, adding feature showers and freestanding baths. 

The Eden Hotel Collection, which owns the boutique four-star hotel, said it is carrying out the refurbishment in stages, with final completion expected in January 2023.

The project is being led by director of The Eden Hotel Collection Marian Cartter, who heads up the group’s design team, assisted by interior designer Lucy Yarwood. 

Yarwood said: “We are really thrilled to finally start this work. It has been a real labour of love to help shape how this will look over the past months, and the key for me has been about creating spaces which are warm and inviting for our guests, and making the best of the charming features in each room.

“Both the bedrooms and the bathrooms are being completely refurbished with vibrant schemes and an opulent design which will enhance guests’ experiences. I am certain our guests will love the new look and feel.”

Mark Chambers, managing director at The Eden Hotel Collection, added: “We are really proud of Greenway’s existing offering but we are continually looking at ways to improve the experience of our guests. 

“Our work at Greenway is now one of several major projects underway within the Group and marks an exciting period for us all, driving further investment into the business to help our hotels remain firmly at the top of the UK’s luxury boutique sector.”

The announcement follows news that The Greenway Hotel welcomed Craig Routledge as its new general manager, joining from sister hotel Brockencote Hall Hotel in Worcestershire

The 16th Century hotel, which holds a 4 AA Red Star rating, is set in eight acres of countryside grounds in Shurdington off the A46, on the outskirts of the Cotswolds.

It features the Elan Spa, which has been awarded five bubbles from the Good Spa Guide, and fine dining at the 3AA Rosette Garden Room restaurant. The Elan Spa will remain open as normal for spa days and treatments to hotel residents and non-residents throughout the works, while the Spa Café will also remain open as usual to spa day guests.

The Garden Room restaurant will also remain open for dinner as normal for hotel residents and non-residents, though afternoon tea will only be available on Saturdays and Sundays while the refurbishment takes place. 

Midlands firm Builtec Developments Limited, based in Leamington Spa in Warwickshire, has been awarded the contract for the refurbishment programme. 

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