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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > Fragile consumer confidence hits hotel demand, RSM finds
Fragile consumer confidence hits hotel demand, RSM finds

Fragile consumer confidence hits hotel demand, RSM finds

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Record breaking rainfall and a drop in consumer confidence led to lacklustre demand in the hotel industry in September, according to data from RSM.

UK hotel occupancy was up slightly from 81.9% to 82.7% in September year-on-year, and from 82.3% to 83.6% in London during the same period.

Average daily rates (ADR) of occupied rooms were down in the UK, from £155.25 to £153.21 in September year-on-year while London saw a bigger drop from £227.24 to £218.11 in the same period.

Gross operating profits (GOP) were relatively flat in the UK and London in September, at 40.3% and 44% respectively, and were both down 0.5% when compared to the same month last year.

Chris Tate, head of hotels and accommodation at leading audit, tax and consulting firm RSM UK, said: “While the hotel industry ended the summer on a high, the wet weather and a slump in consumer confidence in the lead up to the Budget, dampened hotel demand in September.

“The decrease in room rates suggest they have reached their peak, with consumers unwilling to pay more for their stay. If hoteliers try to pass on any further price increases, there’s a risk this will hit demand.”

He added: “The outlook for next year in the hotel sector is positive, but hoteliers need to focus on how best to manage their costs. If the Chancellor introduces tax hikes that increase employment costs, including employers’ National Insurance contributions, this will make it increasingly difficult for the industry to hire staff, and in some cases, hold onto existing employees.

“The hope is that once the Budget is out of the way, this will give consumers and businesses the stability and certainty they need to carry out their spending intentions ahead of the all-important festive period.”

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