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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

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Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Latest News > Hotels > The Queensberry Hotel, Bath, appoints new hotel manager
The Queensberry Hotel, Bath, appoints new hotel manager

The Queensberry Hotel, Bath, appoints new hotel manager

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The Queensberry Hotel, Bath has announced the appointment of Oliver Harris as its new hotel manager.

Bringing with him a host of leadership experience in luxury and boutique hospitality, Harris’s appointment marks a new chapter for the recently awarded Michelin Key hotel and its Michelin Star and 4 AA Rosette awarded restaurant, The Olive Tree.

A graduate of The Edge Hotel School in 2016, Harris launched his career with the Exclusive Collection, a family-run hotel group, before advancing to the role of Food and Beverage manager at Fanhams Hall Hotel.

His leadership and passion for service excellence were further honed during his tenure at the five-red-star and two Michelin Key awarded establishment, Whatley Manor Hotel, where he rapidly rose through the ranks to become operations manager in two and a half years.

Notable achievements during his time at Whatley Manor include the design and introduction of a graduate programme and significant contributions towards the hotel’s sustainability efforts, culminating in Earthcheck Silver Accreditation.

He also played a vital role in maintaining the hotel’s “exceptional standards” and contributed to the success of its two Michelin Keys, awarded in 2024.

To broaden his commercial and volume operations expertise, Harris transitioned to Tortworth Court Hotel, part of the De Vere brand, where he managed a significantly larger property of 201 rooms.

However, his passion for more bespoke and boutique propositions has now led him to multi-award-winning, family-owned The Queensberry Hotel, where he is eager to take the helm at the individualistic Georgian townhouse hotel.

Harris has received many accolades throughout his career, including being named a finalist for GM of the Future at the Independent Hotel Show in 2022 and winning the Acorn Award for being one of the top 30 under 30 in hospitality in 2023.

He is also an alumni of the Master Innholders Aspiring Leaders Diploma (Innholder Graduate) and serves as a Hospitality Action ambassador, having helped raise over £120,000 through the Beaufort Polo Day fundraiser in the past two years.

Additionally, his leadership extends to his role as vice chairman of the Innholder Graduates Alumni Committee, a position he will take over as chair in 2026.

The Queensberry Hotel, with its acclaimed, Michelin Star restaurant led by Chris Cleghorn at The Olive Tree nestling below, is the conceived brainchild of Laurence and Helen Beere, who chose Bath as their home.

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