Ibis Belfast City Centre has scooped first position in the CX Championship Awards, which grades customer service excellence across over 100 Ibis Hotels in the UK.
Run by Ibis’ parent group AccorHotels, the awards grade the hotels on Reputation Performance Score (RPS), accommodation and breakfast scores all based on customer feedback.
The hotel, located on Castle Street, in Belfast City Centre, is owned and operated by Belfast’s biggest hotel group, Andras Hotels, were the joint overall winners of the accolade.
The awards are graded based on guest satisfaction survey results, which, for Ibis Belfast City Centre were “consistently outstanding” with a recurring theme of “warmth, friendliness and going the extra mile for guests”.
Frankie McDonald, GM of Ibis, Belfast City Centre said: “We are absolutely delighted to be awarded this most prestigious accolade and would like to thank our excellent team for making this possible and for our customers for feeding back the information.
“Guest satisfaction is everything to us. Over the past number of years, we have concentrated a lot of our time, effort and money into attracting, training and retaining the best people for the right jobs to ensure they deliver the Andras vision.
McDonald added: “We support and develop our talent through our Andras Academy, which encompasses training and development for all levels, from apprenticeships and student placements to graduate and senior manager programmes.”
