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In this episode we speak to Jackie Brown, regional director, North & West Europe, Wyndham Hotels & Resorts. Jackie spoke about her time at Hilton and the lessons learned across both operations and corporate hospitality, Wyndham's growth ambitions across Europe and the opportunities within the UK market today, balancing global brand standards whilst supporting owner’s individual growth plans and how Wyndham maintains strong partner relationships through transparency and trust.

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Kimpton Blythswood Square Hotel and Spa has retained its five-star AA status and increased its overall quality score to a reported 93% following an inspection last month.

The Glasgow hotel, which has 113 rooms and a refurbished penthouse suite, exceeded its 2024 score in the latest assessment. 

Its Scottish restaurant, Iasg, pronounced “ee-usk”, also kept its AA Rosette for culinary standards.

Iasg sources ingredients from Scottish suppliers including Cumbrae Oysters, based on the west coast. The restaurant also offers seasonal afternoon tea, which can be served in the spa lounge alongside treatments or thermal experiences.

Meanwhile The Spa at Blythswood Square underwent a major refurbishment in 2023. Inspired by the Hebridean islands, the work introduced features such as a snow shower, a Himalayan salt room, seaweed bathing and sound treatments. The hotel said the project marked the largest spa investment made by InterContinental Hotels Group in the UK.

A further seven-figure sum has recently been spent replacing the hotel’s air conditioning system.

General manager Marcello Ventisei said: “Our entire team works extremely hard to not only maintain our AA-accreditation worthy standards, but to elevate excellence and deliver a truly special and welcoming experience that our guests will always remember and dream about coming back for.

“We are delighted by the results of our inspection – our AA Rosette for iasg, the recognition and fantastic feedback is testament to our great team who ensure that each aspect of our guests’ experience is outstanding.”

He added: “We continually invest in the hotel to ensure it retains its character while offering breath-taking modern spaces for guests to enjoy and have recently completed refurbishing our Penthouse Suite with the design inspired by the tranquil garden which sits in front of the hotel.”

Sean Currie, executive chef for Iasg, said: “Our entire team has worked with me on the evolution of Iasg and we’re delighted to see this reflected in our AA feedback and quality score.

“I am passionate about being creative with our menus, championing Scottish produce and local sustainable seafood and have been increasing the breadth of our dishes to suit a variety of palates. Our ambition is to strive for further accolades in the future and give guests a Scottish dining experience they won’t forget.”

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