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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
Companies Joining Us
Accor Hilton Radisson Aimbridge RBH Hospitality The Resident Clermont The Belfry art'otel Hoxton Lloyds Banking Accor Hilton Radisson Aimbridge RBH Hospitality The Resident Clermont The Belfry art'otel Hoxton Lloyds Banking
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Please contact Michael Northcott, Editor and Event Director, at mjn@mulberrymedia.co.uk.
Canary Technologies: The #1 AI-powered guest management system. Trusted by 20,000+ hotels, Canary streamlines operations via contactless check-in, AI guest messaging, and secure transactions that reduce chargebacks by 90%.
Hop Software: A cloud-based Property Management System (PMS) built to reduce hotel expenses and drive direct bookings via commission-free engines. It simplifies complex operations for properties of all sizes at a fraction of legacy costs.
HBD Partners: Industry specialists in hospitality recruitment with 30 years of expertise. HBD focuses on sourcing elite talent and interim leadership to help leisure and travel firms achieve their impact goals.
Home > Sponsored > Hop is on a mission to disrupt the hotel software industry
Hop is on a mission to disrupt the hotel software industry

Hop is on a mission to disrupt the hotel software industry

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

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Built by hoteliers for the hospitality industry. Hop is a hospitality software platform, providing an all-in-one solution for independent hotels, hotel chains, B&Bs, serviced apartments and hostels.

Since its launch in 2017, the UK-based hotel software company has gone from strength to strength. Armed with its ambitious mission of giving the industry a streamlined, affordable and powerful system. The Hop platform simplifies hotel functions – bringing increased efficiency and cost savings.

Demonstrating a fresh approach to hospitality software, their innovative development, customer centric focused model brings together a wealth of features in one package that is fully responsive allowing it to be accessed from any device, anywhere. Its main platform features include; PMS, booking engine, channel manager, revenue and yield management, events management, real time reporting and CRM. With a four week or less implementation and onboarding period, together with round the clock support and hospitality expertise, have proven to be the key to success.

With over 21,000 bookings being processed every month via the platform, Hop Software has reported revenue growth of an impressive 320% year-on-year. The company has also recently expanded its UK presence, opening a northwest England office and doubling its head count to meet the needs of a growing portfolio of UK and international customers.

Hop Software is now providing its world-class hospitality platform to hotel chains and independents across the world. Recent international business success means that the pioneering software provider is looking at opportunities to further expand its network of offices and sales teams internationally.

“The success we’ve enjoyed since launching is a fantastic achievement. As hoteliers ourselves, we found software purchasing, implementation, training and overall value for money were just not good enough. We wanted to provide better software and a better experience.” With over four decades of industry experience, it’s a sector with challenges that their Chief Operating Officer, Richard Drummond, knows well.

Richard continued: “We’re committed to transforming the hotel software industry, providing a one-stop, world-class technology solution with unrivalled functionality to customers, no matter their size or number of rooms. Through Hop, businesses can experience significant benefits; they can expect to increase efficiency, save time and money – anywhere between £6,000 and £9,000 annually, according to our recent customer case studies.

“Development, innovation and agility are important to us and our customers. As well as continually updating and improving the software to better meet our customer expectations, we’ve diversified our services.” Hop Software has recently launched digital marketing expertise and management to their hotel customers. “This felt like a natural progression and enables us to support our customers in key aspects of their business.”

Hop Software currently offers new customers three years for the price of two. Valid throughout August 2019 only. Unlike most, Hop Software charges a monthly all-inclusive cost with no hidden feature charges or booking commissions.

Visit www.hopsoftware.com for more information or contact the business on 0345 301 0034 or hello@hopsoftware.com

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