Popular now
Ja Resorts and Hotels plans Dubai portfolio upgrades

Ja Resorts and Hotels plans Dubai portfolio upgrades

IHG to debut Vignette Collection in London with Canary Wharf signing

IHG to debut Vignette Collection in London with Canary Wharf signing

Fergus grows Spain portfolio amid UK demand

Fergus grows Spain portfolio amid UK demand

2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
Companies Joining Us
Accor Hilton Radisson Aimbridge RBH Hospitality The Resident Clermont The Belfry art'otel Hoxton Lloyds Banking Accor Hilton Radisson Aimbridge RBH Hospitality The Resident Clermont The Belfry art'otel Hoxton Lloyds Banking
Headline Sponsor
Supporters
Become a Sponsor
Interested in partnering?
Please contact Michael Northcott, Editor and Event Director, at mjn@mulberrymedia.co.uk.
Canary Technologies: The #1 AI-powered guest management system. Trusted by 20,000+ hotels, Canary streamlines operations via contactless check-in, AI guest messaging, and secure transactions that reduce chargebacks by 90%.
Hop Software: A cloud-based Property Management System (PMS) built to reduce hotel expenses and drive direct bookings via commission-free engines. It simplifies complex operations for properties of all sizes at a fraction of legacy costs.
HBD Partners: Industry specialists in hospitality recruitment with 30 years of expertise. HBD focuses on sourcing elite talent and interim leadership to help leisure and travel firms achieve their impact goals.
Home > Editor's Blog > Business Bites > British Airways gets flighty and Starbucks smells the coffee over coronavirus
British Airways gets flighty and Starbucks smells the coffee over coronavirus

British Airways gets flighty and Starbucks smells the coffee over coronavirus

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

Register to get 3 free articles

Register to unlock the article and receive our free newsletter. Join 26,000 other hotel leaders and stay in the know.

No spam Unsubscribe anytime

Want unlimited access? View Plans

Already have an account? Sign in

The business response to the coronavirus situation, which appears to be developing into a serious crisis, continues apace today. British Airways today announced that it was suspending all flights between the UK and Wuhan, the Chinese city where the virus originally broke out.

In a statement it said: “We have suspended all flights to and from mainland China with immediate effect following advice from the Foreign Office against all but essential travel.”

The UK government does not seem to be too alarmed by the virus at the moment, saying that there is no reason to panic, but it is the most significant decision taken by any major airline yet and one imagines the Foreign Office has all the large carriers on speed dial for situations like this.

The latest count is that the virus has infected 6,000 people and killed 132 in China, with a clutch more cases confirmed in Japan, the US, and worryingly for Europeans, Germany and France now too.

America’s United Airlines has also reduced its scheduled flights between three major US cities and China, but in its announcement to that effect, it said this was in response to a “significant decline in demand” – not the kind of altruistic, disease-preventing catalyst for action, but nonetheless probably a good thing.

Hundreds of British citizens are now being flown back, ostensibly at the behest of the UK government, but they will all be kept in quarantine for at least two weeks to help prevent any spread of the disease into the UK.

Other countries engaged in repatriation efforts for their citizens include Japan, Australia, the US, and a bunch of European Union member states too. As it turns out, disease prevention does not stop at long haul airlines.

The coffee chain Starbucks has closed half of its sites – 2,000 of them – to help protect its staff. China is the chain’s largest market apart from the United States, and it is likely to hit profits.

The chief executive euphemised that his company was “navigating” a “very dynamic situation”, and warned that while it had been expecting to upgrade its profit forecasts for the full-year accounts, it is now going to leave them as they are. It turns out not serving coffee to 100 million Chinese people can do damage to the old bottom line.

UK house price growth builds up to 14-month high

A key metric of economic strength and consumer confidence is house prices, and after a long period of dullness or even stagnation, growth is now at its highest in over a year. The average value nationally is 1.9% higher than a year ago, putting the price at just under £216,000. That’s according to Nationwide Building Society, which said the boost comes after 12 consecutive months of a sub-1% growth rate.

According to the Guardian, Nationwide’s chief economist Robert Gardner said: “Indicators of UK economic activity were fairly volatile for much of 2019 but the underlying pace of growth slowed through the year as a result of weaker global growth and an intensification of Brexit uncertainty. Recent data continues to paint a mixed picture.

Economic growth appeared to grind to a halt as 2019 drew to a close, though business surveys point to a pickup at the start of the new year.

“The underlying pace of housing market activity has remained broadly stable, with the number of mortgages approved for house purchase continuing within the fairly narrow range prevailing over the past two years.”

It’s good news for those homeowners who had the guts and good fortune to be able to ride out the last few years, during which the sheer intensity of Brexit debate and wrangling depressed several major indicators in the UK economy.

Now that Boris Johnson has apparently banned ministers from using the word “Brexit”, and the thing is actually going to happen on Friday taking us into the implementation period, property owners may finally get to see some equity growth which they have almost certainly missed out on recently.

Apple achieves record profits

Not so long ago there was talk of Apple having reached its peak in terms of both innovation and creativity, and ability to keep generating more profit, especially when the main driver of its sales – the iPhone – was competing in a market suffering near saturation.

The story went that after 10 years of fierce competition in this space, virtually every consumer who could afford a smartphone now had a pretty decent one, probably their third or fourth. As such, the idea that they could be lured with a few more megapixels on the camera or a marginal increase of battery life was risible.

But here we are, and not only has Apple entered the trillion-dollar club along with Google, Amazon and Microsoft, but in the final three months of 2019, it generated $91.8 billion, $56 billion of which came from new iPhones. $22.3bn was profit.

But, since everything currently links back to coronavirus, chief exec Tim Cook has told investors his company is watching the situation in China very closely, not just because reduced Chinese demand for Apple products would hit profits, but also because the situation could affect large parts of the supply chain.

Apple’s devices are assembled in mammoth factories in several locations in the country, and any closure of those facilities due to the spread of the disease will create serious production tailbacks.

Previous Post

Marriott signed ‘record’ number of rooms in 2019

Next Post

Regional hotel market ‘deteriorates’ while London market softens