Hotels

Cameron House introduces ‘Scotland’s first’ concierge apprenticeship scheme

Cameron House, the five-star hotel in Scotland’s Loch Lomond, has launched what it claims to be Scotland’s first-ever concierge apprenticeship scheme.

Running over the course of three years, the new apprenticeship will educated the selected trainee in the day-to-day supervision of the hotel’s concierge department, as well as grant access to a range of operational areas throughout the property.

The apprentice will undertake tasks such as organising specialised itineraries and making travel arrangements to fulfill quests requests.

They will join an existing team of 12 and will be mentored by award-winning concierge Alan Grimes, who has been in the industry for 30 years and has held the role of head concierge at Cameron House for the past eight years.

Grimes is the only concierge to have been awarded both Concierge of the Year award and the Service through Friendship award at the Morris Golden Keys Concierge Awards.

He is also founding chairman of the Scottish region of The Society of the Golden Keys, which he initiated in 2009.

“This new initiative is testament to our commitment to retaining an exceptional level of customer service that is both personable and approachable,” said Grimes.

“We welcome guests here for an experience, not just a stay, and the concierge role plays a key part in that. After 30 years in the industry I want to be able to give back and the apprenticeship scheme gives me the chance to do that.”

Andy Roger, resort director at the hotel, added: “This is our next step in leading the way in luxury hospitality recruitment and development in Scotland.

“At Cameron House we feel that the concierge apprenticeship scheme not only shows our dedication to the quality of service we provide to our guests, but also our investment in the people who make Cameron House the resort it is today.”

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