Specialist training provider Luxury Academy has launched a programme designed to enhance service and elevate standards within upscale hotels.
‘The Hotel Finishing School’ is a half-day programme that has been described as a cross between “the Swiss finishing school of the 19th Century and a charm school”.
Topics to be covered during the programme include memorable first impressions; grooming and personal presentation; department and demeanour; and use of small talk and language when interacting with guests.
Founded by Paul Russell in December 2012 to meet the increasing need for a dedicated training resource tailored for independently owned four and five-star hotels, the Luxury Academy offers advice and training across all areas of hospitality.
“The luxury hotel market is going through an exciting metamorphosis, which presents thrilling challenges for those of us working within it,” Paul Russell commented.
“At its heart, the consumer is rapidly evolving and today’s guest has emerged with a clear view of what they expect from service providers positioned in this market. The Hotel Finishing School helps independent four and five-star hotels meet these expectations and create exceptional guest experiences.”