Hospitality retention falls despite pay satisfaction rising to 63%

Some 63% of hospitality workers in the UK now feel they receive fair pay, a 12% increase compared with last year, according to the latest Hospitality People Survey. 

In spite of this, the survey found that retention remains a challenge for employers, as the likelihood of staff staying with their current company has fallen to 52% from 62% in 2024.

The 2026 instalment of the survey, which questioned 1,446 employees, was commissioned by Access Hospitality in partnership with Hospitality Jobs UK and several industry bodies.

Findings show that while 63% are satisfied with their salary, 81% of staff have experienced imposter syndrome in 2026, up from 38% last year.

Workplace health is also a concern for the sector, with 36% of respondents stating work negatively affects their mental health and 39% reporting physical health issues.

Tipping is becoming less significant for staff, with 51% stating tips are important compared with 75% in 2025, as base salaries and formal distribution rise.

However, average happiness in roles has fallen to 54% from 69% in 2024, while satisfaction with work-life balance has dropped three percentage points to 53%.

Data shows 78% of employees are now paid for overtime, up from 41% in 2025, as operators use forecasting tools to reduce additional hours.

The survey found 93% of workers would recommend a hospitality career, identifying fair salary, holiday entitlement, and training as the most influential factors.

Rob Paterson, commercial director at Access Hospitality, said: “Employees are seeking more long-term development, with retention driven by opportunities and new challenges. This highlights the need for employers to prioritise clear progression, reflecting a shift away from traditional perks towards career growth.

“Despite the dip in employee satisfaction, the loyalty and love for the sector continues to grow, as 93% would still recommend a career in the industry, showing belief in the sector remains strong despite short-term pressures.”

He added: “The UK hospitality workforce is becoming more ambitious and career-focused. However, whilst passion remains high, declining satisfaction and work-life balance, as well as the rising expectations around salary and development, will push employers to rethink how they attract and retain talent.”