Features
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Sep- 2022 -16 September
Five OTA trends affecting the hospitality industry in 2022
Online travel agents (OTAs) emerged in the 1990s and reshaped the hotel industry and the way that travel was researched…
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15 September
Fake reviews: How to spot them and how to tackle them
In the digital age, online reviews are incredibly powerful. In fact, 97% of people read reviews before making a purchase.…
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14 September
Next generation travel and how to cater for the millennial market
Millennials, those born roughly between 1980 and 2000, are the largest generational group around today and are the generation most…
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13 September
The leisure industry must work harder to support its staff, or risk a talent crisis
The talent crisis is not a new issue for hotel managers. Staff shortages, long working hours and management stress are…
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13 September
Are record summer performances the calm before the storm?
The UK, one of Europe’s largest hotel markets, experienced record trading in July, with higher occupancy rates, daily rates and…
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12 September
The answer to hospitality’s stable future lies in reframing recruitment
The hospitality industry has experienced tremendous challenges over the past few years due to Brexit, the pandemic, the current cost…
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8 September
How the MD of IHG UK&I is facing challenges head on
You’ve had a number of finance and operational roles across Europe in the past. What piqued your interest in the…
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7 September
From horse racing to hospitality
What is your background prior to joining the industry? From a very young age my ambition was to be a…
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6 September
John Kerwin on the importance of memorable moments in the hotel world
How did you get to become a talk show host and what drew you to working in guest services at…
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Aug- 2022 -30 August
Committing to sustainability in today’s challenging landscape
There’s no doubt we all know how important addressing sustainability is; it is something that cannot be ignored by businesses…
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