Rethinking recruitment to attract young talent into hospitality

The travel and tourism industry is the largest employer in the world.  It accounts for almost 10% of jobs globally, and it is expected to generate 73 million new jobs by 2022.  This projected growth is good news – not only for hotels and restaurants but also for the array of businesses in the hospitality supply chain. The International Labour Organization (ILO) estimates that every new job created in the hospitality industry supports 1.5 jobs along the supply chain, with a proportionate economic boost to local communities.  However, the industry’s potential to realise this growth – and all the benefits that go with it – hinges on its ability to attract the right skills to fill hundreds of thousands of new positions.  And therein lies the challenge.

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