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The Institute of Hospitality has produced three short training films to help employees fully understand the value of improving service for disabled guests.
Hosted by former hotel general manager and permanent wheelchair user Arnold Fewell FIH, the videos are designed for staff and management training. Arnold commented “The films are not about making expensive alterations but simply good customer care. For a disabled person small details can make the difference between a reasonable stay and a great stay.”
The videos are now being endorsed by VisitEngland and are available to watch on their business YouTube channel. Their research shows that disabled people and their travelling companions spend over £2bn a year, accounting for 11 per cent of all domestic overnight stays in the UK and are more likely to travel with carers, relatives or friends and stay during quieter times.
Ross Calladine, VisitEngland’s head of business support, said: “These excellent short films will help tourism businesses harness the high value accessible tourism market. They contain useful insights and top tips for hotel staff.”
To watch go to: www.youtube.com/VisitEnglandBiz
