Kew Green unveils plans for multi-million pound estate refurb

Kew Green Hotels, the international hotel management company, has unveiled plans for a multi-million-pound investment across its portfolio of hotels to transform the properties, elevate its technological capabilities and enhance talent acquisition and employee retention. It said the hotel transformation project across the Kew Green Hotel estate will rejuvenate spaces aligned with guests’ “evolving needs”, providing flexible spaces for co-working, collaboration and socialising. Kew Green added that each refurbishment project will incorporate energy-saving features and will be delivered as the hotels continue to operate. The first set of refurbishments include the Open Lobby design which is part of IHG’s reinvigoration of its Holiday Inn brand. The new design combines all public spaces, from the reception area, to the restaurant, bar and lounge into one open, cohesive space. Future Open Lobbies to open in 2023 include: Holiday Inn Reading Holiday Inn Rochester Holiday Inn Leeds Wakefield Holiday Inn Lincoln Holiday Inn Derby Nottingham Other refurbishments in the pipeline include: Bedroom refurbishments Holiday Inn Ipswich Orwell Holiday Inn Birmingham M6 J7 Holiday Inn Bromsgrove Restaurant, bar, public areas and bedroom refurbishment Courtyard by Marriott London Gatwick Airport Events space Holiday Inn Derby Nottingham Technological Advancement Kew Green Hotels is also evolving its tech stack to enhance guest and employee experience as part of a holistic digital transformation strategy. This includes: End-to-end, purchase-to-payment solutions that maximise efficiencies and revenue generating opportunities A new PMS and a 360 Customer Relationship Management (CRM) tool to enable enhanced guest personalisation and multi-property data insights Increased capacity for online purchasing and online payments implemented across the group and its suppliers Chris Dexter, CEO of Kew Green Hotels, said: “We’re proud to continue to invest in our people and our properties, despite the economic headwinds that may lie ahead, to remain competitive and be fit for the future. At Kew Green Hotels, we set ourselves apart by combining years of experience with innovative ideas to deliver outstanding hotel services, delivering great guest experiences and delivering exceptional returns for hotel owners and partners.”