A day in the life of a front-desk manager

By Katherine Grass, the CEO of Optii Solutions

The day starts with a debrief on the evening before from the night staff; anyone that has worked as a front-desk manager knows that information flow is the key to being able to get the job done well. The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together.

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