2026 Programme

09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon LolayLloyds Banking

Dave NorthLloyds Banking

10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie WhiteAccor

David AndersonAimbridge EMEA

David HartRBH Hospitality

11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Mastersart'otel Hoxton

Caroline GregoryThe Lovat Hotel

Simon NumphudAA Media Services

12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali DevereauxMIA

Varun ShettyThe Belfry Resort

14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim DavisPACE Dimensions

Gavin TaylorClermont Hotels

Paul BlackmoreHilton

David JM OrrResident Hotels

14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

David BeersChoice Hotels

RBH

AI SpecialistRBH Management

Canary PanelistCanary Tech

15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark LewisHospitality Action

Suzanne SpeakRadisson Group

16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

PR Leadership TeamCustard Comm.

Companies Joining Us

Canary Technologies: The #1 AI-powered guest management system. Trusted by 20,000+ hotels, Canary streamlines operations via contactless check-in, AI guest messaging, and secure transactions that reduce chargebacks by 90%.

Hop Software: A cloud-based Property Management System (PMS) built to reduce hotel expenses and drive direct bookings via commission-free engines. It simplifies complex operations for properties of all sizes at a fraction of legacy costs.

HBD Partners: Industry specialists in hospitality recruitment with 30 years of expertise. HBD focuses on sourcing elite talent and interim leadership to help leisure and travel firms achieve their impact goals.

How to select the best entertainment system for your hotel guests

Quick Guides

Liam J Moran

Thursday, 9 March 2023, 14:49

2 min read

Latest Podcast Episode

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In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

With the cost of living crisis cutting into people’s budgets it is now more important than ever to have things that set your hotel apart from others and that to add to the experience. One way to do this is to have an entertainment system that will keep your guests engaged. Here is how to select the best entertainment system for your hotel guests.

Determine your budget

Your budget will determine the type and scope of entertainment system you can afford. For example, you might have a budget that allows for a high-end system with advanced features such as voice control, or a more basic system with standard features such as cable TV and streaming services.

Identify your guests’ needs

Identifying your guests’ specific entertainment needs is crucial to providing an exceptional guest experience. For example, if your hotel caters to families with children, you might prioritise gaming consoles and family-friendly movies. Alternatively, if your hotel caters to business travellers, you might prioritise cable TV and streaming services for in-room entertainment during downtime.

Research entertainment system options

Researching the different entertainment system options available on the market is important to find a system that meets your guests’ needs and budget. For example, you might consider smart TVs, gaming consoles, streaming devices, and cable TV systems.

Consider the quality of the equipment

Choosing high-quality equipment is important to provide guests with an exceptional audio and visual experience. For example, you might choose a 4K Ultra HD TV with a soundbar and a subwoofer for optimal audio and visual quality.

Look for user-friendly systems

Choosing an entertainment system that is easy to use and operate for your guests is crucial to avoid any frustration or confusion. For example, you might choose a system with a simple remote control or voice-activated controls.

Consider system integration

Choosing an entertainment system that can be integrated with other hotel systems, such as the room control system or the property management system, can provide a seamless guest experience. For example, guests could use the TV remote to adjust the temperature in the room.

Evaluate the support services

Evaluating the support services provided by the entertainment system provider, such as installation, training, maintenance, and technical support, is important to ensure the system operates smoothly and efficiently. For example, you might choose a provider that offers 24/7 technical support and regular maintenance checks.

Test the system before implementing

Testing the entertainment system before implementing it in your hotel is important to ensure it meets your guests’ needs and provides a seamless experience. For example, you might test the system by having staff and guests use it for a trial period and collect feedback to make any necessary adjustments.

If you consider these factors you will be able to deliver a unique and exciting experience for your guests and increase the chances of them returning.