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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Quick Guides > How to deal with a mould problem in your hotel
How to deal with a mould problem in your hotel

How to deal with a mould problem in your hotel

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

Almost everyone has had some experience with a mould problem inside their homes and so understand how serious it can be when it takes hold and it is no different for hotels. Alongside damaging the property itself it can also cause serious health problems for guests and as such is an issue that must be tackled swiftly and effectively. Here are some steps to follow when dealing with a mould problem at your hotel.

Identify the source of the mould

To identify the source of the mould, you need to conduct a thorough inspection of the affected areas. Look for signs of water damage, leaks, or condensation. Check the air conditioning system, plumbing, and other areas where moisture can accumulate. Once you identify the source, take steps to address the underlying issue to prevent future mould growth.

Assess the extent of the problem

Assessing the extent of the mould problem is crucial to determine the best course of action. This includes identifying the type of mould and the affected areas. It’s important to work with a certified mould inspector to ensure that the mould is properly identified and addressed.

Hire a professional mould remediation company

Mould remediation is a complex process that requires specialised equipment and expertise. It’s important to hire a professional mould remediation company with experience in handling similar cases. They will conduct a detailed assessment, create a customised remediation plan, and perform the cleanup in a safe and efficient manner.

Notify guests and staff

It’s important to notify guests and staff of the mould problem and the steps you are taking to address it. Provide alternative accommodations or work arrangements if necessary to ensure their safety and comfort.

Address the underlying issue

Addressing the underlying issue is critical to prevent future mould growth. This includes fixing leaks, repairing water damage, improving ventilation, and reducing humidity levels. Regular maintenance and cleaning can also help prevent mould growth.

Implement preventative measures

Implementing preventative measures can help minimise the risk of future mould problems. This includes regular inspections, proper ventilation, regular cleaning and maintenance, and controlling humidity levels. Train staff on how to identify and report potential mould issues.

Monitor the situation

Regularly monitoring the affected areas can help ensure that the mould does not return. This includes checking for signs of moisture or water damage, as well as conducting regular inspections and cleaning.

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