How to improve your hotel’s room service offering

A top quality room service offering is a great way to add quality to your guest’s experience at your hotel. Here are some ways you can improve your room service offering to add luxury to your hotel.

Menu selection

Offering a diverse room service menu with options that cater to a range of dietary preferences and requirements can help ensure that all guests feel included and satisfied. For example, you can offer gluten-free options for guests with celiac disease, vegetarian or vegan options for guests who do not eat meat, and halal or kosher options for guests with religious dietary requirements. By doing so, you can cater to a wider range of guests and enhance their dining experience.

Quality and presentation

The quality and presentation of the food is crucial to guest satisfaction. The food should be of high quality, properly cooked, and presented attractively. For example, if a guest orders a burger, it should be cooked to their desired level of doneness and presented with fresh lettuce, tomato, and other toppings. Ensuring the food is consistently of high quality and presented attractively can enhance the guest experience and increase the likelihood of repeat business.

Speed of service

Guests expect timely delivery of their room service orders. Waiting too long for food delivery can lead to frustration and dissatisfaction. It is important to ensure that orders are taken promptly and delivered quickly. For example, if a guest orders room service at 10 pm, the order should be delivered within 30 minutes to an hour. You can also offer expedited delivery for an additional fee to guests who require faster service.

Availability

Room service should be available 24/7 or during extended hours to cater to guests’ needs at any time of the day or night. Clearly communicating the hours of operation of room service through in-room literature, the hotel website, or a phone message can help avoid disappointment and ensure guest satisfaction.

Online ordering

Offering the option for guests to order room service online through your hotel’s website or app can streamline the ordering process and reduce wait times. This is particularly useful for guests who prefer not to make phone calls or who want to browse the menu at their leisure. Online ordering can also help minimize errors in taking orders.

Tray presentation

The presentation of the tray can make a big difference to the guest’s perception of the quality of the food. The tray should be clean, well-organized, and include all necessary condiments and utensils. For example, a breakfast tray can include a coffee cup and saucer, a carafe of hot coffee, cream and sugar, a plate of fruit, a croissant, and a small vase of fresh flowers. Ensuring that the tray presentation is attractive and complete can enhance the guest’s dining experience.

Staff training

Properly training staff in taking orders, delivering food, and providing exceptional service is important to ensure guest satisfaction. Staff should be knowledgeable about the menu items, able to take orders effectively, and provide accurate information about wait times. Staff should also be trained in handling special requests, such as allergies or dietary requirements. Effective training can help ensure that staff provide exceptional service to guests.

Feedback and reviews

Encouraging guests to leave feedback on their room service experience can provide valuable insights into how to improve the service. Feedback can be collected through in-room literature, a comment card in the room, or through an online survey. Reviewing guest feedback and using it to make improvements to the service can help ensure that future guests have a better experience.

By following these tips you will be able to add quality and luxury to your, improving the guest experience and boosting revenue for your hotel.