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Mandarin Oriental Hotel Group has announced the appointment of ShaoWei Ong as chief people and culture officer.
In her new role, Ong will report directly to the group chief executive, Laurent Kleitman and join both the executive committee and the group leadership team.
Amanda Hyndman, who has held the dual roles of chief people and culture officer and chief operating officer, will now focus fully on her responsibilities as COO.
With over 22 years of human resources leadership experience, Ong has developed her expertise across a diverse range of industries, including hospitality, banking, fintech, music and engineering.
Her broad expertise includes HR transformation, organisational redesign, culture building, leadership development and digital transformation.
Joining Mandarin Oriental from Jardines, Ong previously served as group human resources director at both Jardine Schindler and Livi Bank.
Her previous roles include vice president of HR for Sony Music Group across Asia and the Middle East and head of the Starwood Academy Asia Pacific in Shanghai, where she helped shape the next generation of hospitality leaders.
Her career also includes senior leadership positions at Secoo Group, Wyndham Hotel Group in Asia, and United Overseas Bank (Malaysia).
Mandarin Oriental now operates 41 hotels, 12 residences and 26 homes in 26 countries and territories with many more projects under development.
Ong said: “It is an honour to join Mandarin Oriental, a brand that epitomises excellence in hospitality at such a pivotal time. I look forward to working with the talented teams across the globe to build on the Group’s legacy, ensuring our people remain inspired and empowered to deliver the legendary service Mandarin Oriental is known for.”
Kleitman added: “We are delighted to welcome ShaoWei to Mandarin Oriental. Her extensive experience across multiple sectors, combined with her expertise in leadership and culture transformation, makes her an invaluable addition to our team. We are confident that her vision and insight will inspire our colleagues worldwide and further elevate our legendary service and exceptional guest experiences.”
