Checking In – The Hotel Owner Podcast

A weekly podcast produced by Hotel Owner, tailored for hoteliers and professionals navigating the dynamic world of hospitality. Join us as we delve into insightful conversations with industry experts, trailblazing entrepreneurs, and ambitious newcomers.

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Howden Insurance
Editor's Blog

TripAdvisor: the scourge of the rotten hotel experience

So many technological innovations these days put the power in the hands of the consumer and the service recipient. Gone are the days when the occasional peed-off customer would only tell a few friends (and what did that really matter, in the grand scheme of things), but now they can broadcast to wide audiences with a few taps of the smartphone in their pocket.

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