Hertfordshire-based country house hotel, Down Hall, has announced the appointment of Ken Flockhart as its new general manager.
Flockhart has over 30 years experience in the hospitality industry, and brings a “strong “record in profit improvement, employee development and customer service at luxury hotels and resorts around the world.
He has previously worked at 239-room Warner Cricket St. Thomas Hotel in Somerset, where he held the position of general manager. He also worked as resort director at La Cala in the Bahamas, Antigua, Grenada, Qatar and Spain.
Due to the coronavirus pandemic, Flockhart’s first task will be to reopen the hotel with a number of events for the local community and key workers.
He will be responsible for leading the Down Hall team whilst driving business development, procurement, recruitment and training, all the while working to ensure a superlative level of service across the board.
Flockhart said: “It’s an absolute pleasure to join one of the UK’s leading luxury country house hotels. I’m looking forward to the hotel reopening and supporting the ambitious plans afoot at Down Hall as we grow our weddings, conferencing and events offering, and to working alongside such a committed and talented team.”