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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Features > Advice > ADVICE: Christmas tips
ADVICE: Christmas tips

ADVICE: Christmas tips

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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There will be a lot of requests for annual leave over the Christmas period and if you cannot close the business, you will need to apply a fair and consistent approach to authorising and rejecting annual leave requests.

Consider what you did last year, particularly in terms of holiday requests. If it worked and everyone on the whole was happy, there is no reason to move away from the same procedure. If you did have issues, it is important to attempt to get it right this year.

Firstly, remember that employees are not entitled to have the days off that they want. Their request must suit your business. However, Christmas is probably the only time when you should deviate from the first come, first serve rule you may have in operation for the rest of the year.

Remember you have to be consistent and making sure you are protected against the 2011 Employment Equality Act.

Here are some other tips to help the business keep going over the Christmas period:

1. Communication is key to the success of any company, so end the year with a company round up, showing your team how much value they bring and informing them of any changes planned for the next year.

2. Avoid a stressful Christmas – Christmas is increasingly becoming a stressful time of year for employees, with deadlines looming, longer hours and the pressure of Christmas (e.g. financial worries and family issues). Ineffectively managing staff stress can have a negative impact on productivity. Try to avoid high-pressure activities, tight deadlines and make-or-break meetings

3. Winter bugs – along with celebrations, Christmas also brings an increase in employee illness. A mixture of weather fluctuations, more time spent indoors and holiday stress can cause more people to take time off from work. Combat germs spreading in the office to avoid a massamount of employees taking leave at the same time

4. Look at other ways to reward employees rather than a Christmas bonus. While a bonus is helpful there may be other ways that are more cost effective to reward staff. Christmas parties, training or even investment in equipment may be preferred by staff as it shows that the company is committed to them.

5. Don’t forget January – start thinking about the return to work in January, which is generally seen as the most uninspiring time of year. Make it less daunting by planning in advance and ensuring that your employees are ready for work in 2016. That way they can have a stress free Christmas knowing that everything is in place for the new year.

The Forum has also come up with 10 top tips for employers to make Christmas as enjoyable as possible – happy staff can make productive staff and really increase business sales:

1. Ask your staff

If you have to cut the Christmas party budget, explain this to your staff, most of them will understand that times are tough. Also ask them for alternative ideas that do not cost much money. Most people will be impressed that you have even asked. Once you have a few good ideas, put them to a vote.

2. Host a low key event 

You do not have to have an expensive Christmas party with a three course meal and a free bar. Nor do you have to rent out a venue, if you have the space to do it in your own premises and it is an appropriate venue. An informal get together with a few nibbles, with staff invited to bring a bottle, is better than nothing.

3. Make your own entertainment

For free entertainment that gets everyone talking, you could hold a festive quiz and donate a present as the prize for the winner. Be creative with the budget you have but just make sure you have fun.

4. Go for lunch

Who says that the Christmas get-together has to be in the evening? Rather than the Christmas party and an evening meal, you could take staff out for lunch at a local pub or restaurant. It will be cheaper than a traditional party, but your staff will still feel like they’ve been out.

5. Use discount websites

If you want to take your staff out for a meal or drinks, be sure to look for the best price. You can use group deal websites to source big discounts for staff nights out.

6. Say thanks

Showing staff you recognise their hard work can mean more than any gift or monetary bonus. Take the time to go round your place of work and talk to every member of staff. Talk to them about their plans for the holidays and thank them personally for their hard work. ‘Thank-yous’ still go a long, long way as it shows hard work has not gone unnoticed.

7. Recognise exceptional work

Make people feel valued by giving awards for exceptional work in your organisation, for example, the person who’s made the most sales or the most punctual time keeper.

8. Secret Santa

Allow staff to arrange a ‘secret Santa’, where participants each buy a present for one other member of staff. This won’t cost you anything.

9. Wind down

If it won’t affect productivity too much, you could allow staff to go home a couple of hours early on the last day before the Christmas holidays, especially if this time would usually have been taken up by the Christmas party. Whether its young workers eager to get to the pub, or those with children eager to get home – this will be widely appreciated.

10. Deck the halls

Allow staff to get into the festive spirit by decorating the office with Christmas decorations. Employers could even invite people to bring their own in to further save on costs.

Ian Cass is the managing director of the Forum of Private Business

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