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Radisson Blu opens flagship property at Shanghai Eastern Hub

Radisson Blu opens flagship property at Shanghai Eastern Hub

Reward your employees with a salary exchange on a new EV

Reward your employees with a salary exchange on a new EV

The Hideaway at Windermere brought to market for £1.5m

The Hideaway at Windermere brought to market for £1.5m

2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
Companies Joining Us
Accor Hilton Radisson Aimbridge RBH Hospitality The Resident Clermont The Belfry art'otel Hoxton Lloyds Banking Accor Hilton Radisson Aimbridge RBH Hospitality The Resident Clermont The Belfry art'otel Hoxton Lloyds Banking
Headline Sponsor
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Interested in partnering?
Please contact Michael Northcott, Editor and Event Director, at mjn@mulberrymedia.co.uk.
Canary Technologies: The #1 AI-powered guest management system. Trusted by 20,000+ hotels, Canary streamlines operations via contactless check-in, AI guest messaging, and secure transactions that reduce chargebacks by 90%.
Hop Software: A cloud-based Property Management System (PMS) built to reduce hotel expenses and drive direct bookings via commission-free engines. It simplifies complex operations for properties of all sizes at a fraction of legacy costs.
HBD Partners: Industry specialists in hospitality recruitment with 30 years of expertise. HBD focuses on sourcing elite talent and interim leadership to help leisure and travel firms achieve their impact goals.
Home > Tech Talk > Ones To Watch: Technology 2018
Ones To Watch: Technology 2018

Ones To Watch: Technology 2018

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

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In the report available below, we shine the spotlight on 10 companies bringing new innovations to the hospitality industry.

All 7 have been given exclusive use of our rosette to let the industry know they have been recognised for their creativity.

Avvio

Ones To Watch: Technology 2018

A revolutionary way to increase your direct bookings (Grant please keep this in bold and have it underneath Avvio)

Leading hotel technology provider Avvio offers a guarantee to grow your direct bookings by at least 25% with their revolutionary new booking engine. Hoteliers who use Avvio’s next-generation AI booking engine, Allora, will be the first in the world to access this innovative new technology. Frank Reeves, co-founder and CEO of Avvio, said: “We’re excited to be the first company to develop an AI powered booking engine.“Allora is developing new skills all the time, including a new chatbot which allows guests to interact with the hotel via automated chat throughout the booking process.”Learn more and book a demo at www.allora.ai.

Criton 

Ones To Watch: Technology 2018

The app that puts you in control of your complete guest experience

Criton helps hotels and property owners to convert their guest information book into a fully customisable, white labelled app. Criton lets everyone who is proving accommodation control the content and the information they give to guests. It simplifies the previously complex task of developing an app and gives independent hotel operators the same digital capabilities as the big travel players.

With Criton, hoteliers can connect with guests like never before! With their own branded app, hotels can send push notifications targeted to specific locations and upsell their services. With Criton, guests can make requests, order room service, discover the best places to visit, make mobile bookings and much more – and all in one app. Find out more and signup for a free 30-day trial today.

INFO: www.critonapps.com or  0800 970 4410 or hello@critonapps.com

Handy

 

Ones To Watch: Technology 2018

We are so much more than a phone. Handy OS is the world’s first mobile operating system tailored for the hospitality industry. We’ve carefully listened to the needs of hoteliers and travelers to design a service that provides hotels with increased revenue opportunities and guests with seamless connectivity and content.

We provide a holistic hospitality solution that harnesses the power of IoT technology to deliver a better, more intuitive experiences for guests and hotels.

By extending hotels’ potential service footprint with diverse features proven to elevate guest experiences and feedback, Handy unlocks unexplored revenue opportunities for the intrepid hotelier.

www.handy.travel/en

Hoist Group

Ones To Watch: Technology 2018

Open the Door with the Technique of Tomorrow

A smartphone is a remarkable tool, especially for travellers, and along with increased connectivity you can find new uses everywhere. Hoist Group’s Mobile Key solution is more than just a key to the room – it allows guests to check-in online, receive their room key via an app and go straight to their room. There is no longer any reason for guests to begin their hotel stay standing in a long queue. Moreover, once the Mobile Key solution is installed on your guests’ smartphone, you have a new communication channel between your hotel and your guest. Beyond opening the door, Mobile Key can be used to chat and provide e-concierge services, push hotel information or special offers.

info.uk@hoistgroup.com or 020 7348 6770 or www.hoistgroup.com

Hotel Champ

Ones To Watch: Technology 2018

As the leading marketing platform for hotels, Hotelchamp empowers hoteliers with advanced data insights and technology to execute their digital strategies.
Working as a smart layer on top of the hotel website and managed through an intuitive online self-service platform, Hotelchamp technology guides website visitors through the entire direct booking process, providing better guest engagement and generating greater direct revenue.

Hotechamp also acts as a hub to manage a range of hotel marketing activities. Competitor and OTA rate shopping, retargeting, review management and analytics, metasearch advertising and in-depth visitor analysis technology – all this and more can be managed directly through Hotelchamp alongside the platform’s native customer journey and conversion boosting solutions.

Several category-leading hotel technologies are already a part of the Hotelchamp Marketing Platform. TrustYou, OTA Insight, LiveChat, Customer Alliance, HotJar and many more to come, have already integrated with Hotelchamp to provide a single go-to platform to manage all hotel marketing activity.

Already trusted by over 1500 hotels in more than 45 countries and integrated with more than 50 booking engines worldwide, Hotelchamp is restoring a fair balance between direct channels and third parties.

INFO: Find out more at www.hotelchamp.com

JustPark

 

Ones To Watch: Technology 2018

JustPark are experts in managing hotel car parks. We maximise revenue whilst ensuring an exceptional guest experience – helping hoteliers to make the most of their assets.

With over 1.5 million app users, JustPark fills parking spaces whenever guests don’t require them, providing access to an additional revenue stream on a flexible basis. Our award-winning dynamic pricing system then optimises parking rates – resulting in an average 20% uplift in revenue.

Over 300 hotels across the UK (including Marriott, Hilton, Premier Inn and Holiday Inn brands) use JustPark to manage their car parks more effectively, enjoying both higher revenues and guest satisfaction as a result.

Guy Cohen 020 3637 0358 hotels@justpark.com www.justpark.com  

 

Robots of London

Ones To Watch: Technology 2018

Robots Of London are proud to be able to offer the most comprehensive range of robots for both sale and rental throughout the UK and the rest of Europe. As well as having the largest inventory of Robots for sale and rental in Europe, we are extremely proud to be licensed partners with Softbank Robotics for developing software for Pepper as well as a UK reseller for Pepper The Robot.

Robots Of London are also the official reseller and hire partners for both Socibot and Robothespian.

Our team of developers have already set the standard for a number of off the shelf software solutions for Pepper as well as Nao and we are also able to develop bespoke solutions across a range of sectors to include the hospitality sector, property sector and the events sector. Robots Of London installed the first Robot Receptionist in London.

INFO: robotsoflondon.co.uk 01992812163

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