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In this episode we speak to Jackie Brown, regional director, North & West Europe, Wyndham Hotels & Resorts. Jackie spoke about her time at Hilton and the lessons learned across both operations and corporate hospitality, Wyndham's growth ambitions across Europe and the opportunities within the UK market today, balancing global brand standards whilst supporting owner’s individual growth plans and how Wyndham maintains strong partner relationships through transparency and trust.

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Careys Manor Hotel and SenSpa and The Montagu Arms, both part of the Greenclose Hotels portfolio, claimed two golds and a silver at The Beautiful South Awards 2024, held on 10 December at The Grand Brighton.

The Beautiful South Awards celebrate achievement in the tourism industry across a wide range of categories. Judging is carried out by an independent panel of industry leaders and experts in their field.

Careys Manor Hotel and SenSpa in Brockenhurst won gold in the Large Hotel of the Year category, as well winning gold in the category for Spa and Wellbeing Experience of the Year for its Wellbeing Spa Day at SenSpa. 

Steve Woodrow, general manager at Careys Manor Hotel and SenSpa said: “We are absolutely delighted to receive Gold at the Beautiful South Awards. This is fantastic recognition for our wonderful team who provide our guests with the highest standards of service and warm hospitality daily, here in the wonderful New Forest National Park.”

Lina Lotto, spa director, added: “We’re honoured to have received Gold at the Beautiful South Awards. We’re thrilled with our achievement and are committed to offering our spa guests the best beauty and wellbeing treatments using only the highest quality products and best practitioners.”

In the Small Hotel of the Year category, 33-bedroom sister hotel, The Montagu Arms in Beaulieu claimed silver.

Andrew Berridge, general manager at The Montagu Arms, said: “We are thrilled with the results from the awards last night. It’s all down to the hard work and dedication of the entire team, and I’m incredibly proud of what we have achieved.”

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