Hotel Advice & Best Practices
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Nov- 2018 -20 NovemberAdvice
An engaged guest is a happy guest
Technology is reshaping the hospitality market, with competition for online bookings fiercer than ever, while online review sites and social…
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16 NovemberAdvice
Creating a positive business impact through corporate responsibility
Building careers for youths United Nations figures highlight that the world now has the largest generation of young people in…
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14 NovemberThe Project
The Project: Galgorm Resort & Spa, County Antrim
Only a cursory visit to the website of the Galgorm Resort & Spa in County Antrim, Ireland shows you the…
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13 NovemberAdvice
What to do after your hotel refurbishment
Q: I have recently spent a fortune upgrading my hotel, but it hasn’t had quite the impact on occupancy I…
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12 NovemberAdvice
Why work placements are essential
In recent months there has been concern about the content of hospitality degrees and the growing shift away from experiential…
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2 NovemberAdvice
How to open a new hotel
Q: When the refurb is finished in just over six weeks, I’ll be launching my brand new first hotel. Whilst…
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Oct- 2018 -31 OctoberAdvice
How to bridge the online and offline world for guests
The world of hospitality is all about making the right connections with guests. From the booking of a room, to…
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30 OctoberAdvice
How to deal with the competition
Q: Our hotel is in an area of outstanding natural beauty and we get a lot of tourists; we opted…
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29 OctoberFeatures
Should you use zero hour contracts?
Zero hours contracts are popular in our sector, according to the Office for National Statistics (ONS), and used by more…
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26 OctoberAngie Petkovic
Is customer loyalty dead?
Q: I read last month’s column about introducing a loyalty scheme, but then I’ve also read a recent independent study…
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