Angie Petkovic

Why hoteliers need a crisis management policy

Q: I was having a conversation with a friend at a dinner party, about the recent spate of disaster stories in big hotels; like Premier Inn paying compensation for a scalding shower and Travelodge accusing a dad of being a paedophile. Talk inevitably turned to my hotel and what we would do if something like this happened and I am ashamed to say I’d never really thought about it before.

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