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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Please contact Michael Northcott, Editor and Event Director, at mjn@mulberrymedia.co.uk.
Canary Technologies: The #1 AI-powered guest management system. Trusted by 20,000+ hotels, Canary streamlines operations via contactless check-in, AI guest messaging, and secure transactions that reduce chargebacks by 90%.
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Home > Sponsored > Six revenue-boosting tactics for hotels: Unlock potential in under-utilised spaces and services
Six revenue-boosting tactics for hotels: Unlock potential in under-utilised spaces and services

Six revenue-boosting tactics for hotels: Unlock potential in under-utilised spaces and services

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

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In today’s hospitality sector, financial resilience and adaptability are critical. With the challenges of rising costs and economic pressures, it's never been more important to think creatively about generating revenue as well as enhancing the guest experience.

To help you tap into hidden potential, here are some ideas that can turn your existing
assets into profit-generating opportunities:

Transform parking spaces into revenue-generators with JustPark

Many hotels and venues often overlook parking spaces as a potential revenue stream, especially during off-peak hours. By partnering with JustPark, you can capitalise on these spaces by offering them to JustPark’s network of over 13 million drivers. This partnership enables you to reach commuters, tourists, local residents and anyone who is actively seeking nearby parking options, generating additional revenue with minimal effort.

In addition to bringing in extra income, this solution also connects new visitors to your property who may be interested in exploring other amenities, such as your restaurant or leisure facilities. JustPark’s current clients making the most of this opportunity include Crowne Plaza, Holiday Inn, Ibis, Marriott, Hilton, Premier Inn, and Park Plaza.

One longstanding JustPark partner is ‍Victoria Park Plaza Hotel in London, general manager Stefanie Hardy said: “We have worked with JustPark for around 3 years –
have always found them very proactive and approachable. The site is extremely well
laid out and easy to find information with analysis. I would recommend them as a
partner to enhance the revenue of parking spaces.”

Additionally, integrating JustPark’s booking system also allows guests to pre-book parking, this ensures they have a guaranteed space upon arrival, enhancing their experience and helping to streamline your parking operations – a win-win for convenience and satisfaction.

Launch loyalty programmes for customer retention

Creating a sense of loyalty can turn occasional guests into regular patrons. Through
a tiered membership programme, you can incentivise frequent visits by offering
perks like discounted meals, complimentary drinks, or exclusive invites to special
events.

By tracking guest preferences and spending habits, you can tailor offerings, making the experience more personalised and rewarding – a key factor in increasing repeat visits and revenue.

 Offer subscription-based experiences or day packages

Move beyond one-off bookings by introducing subscription services aimed at local residents or frequent visitors. For instance, a ‘Local Luxury Pass’ could give nearby residents or frequent visitors regular access to amenities like the spa, gym, or rooftop events. This creates a recurring revenue stream and builds loyalty with local customers.

Provide catering and external food deliveries

‍If you offer food in your venues, why not also make it available outside your venues by signing up to a marketplace such as Deliveroo or Uber Eats, or setting up your own direct delivery service working with a platform such as Slerp? Additionally, if you have the kitchen space and resources, offering catering services for events such as corporate meetings and private parties can be highly lucrative and effective for building customer loyalty. This allows you to reach a broader audience beyond your usual patrons. By tailoring menus to accommodate various dietary preferences and event themes, you can further enhance the appeal of these services and boost your
brand visibility within the local community.

Tap into remote working demand with flexible workspaces

As remote working becomes the norm, there is a growing demand for comfortable
work environments. Why not convert underutilised areas into workspaces? By
providing essentials like Wi-Fi, comfortable seating, and food and drink services, you
can attract freelancers and remote workers.

This approach not only generates rental income but also boosts F&B sales, with
visitors likely to order refreshments during their stay, or a drink as an end of work
treat. Again, here you can also implement loyalty packages or membership schemes
to encourage return visits.

Create special events and unique experiences

Experiences are a powerful draw for both local patrons and visitors. By hosting
themed events or one-off experiences, you can generate buzz and foster customer
loyalty. From wellness retreats to chef-led dining nights, live music, local craft fairs
or wine tastings, there are countless ways to entice diverse audiences.

Promoting these events through social media and partnering with local influencers
or businesses can further amplify their reach. By building memorable experiences,
your venue can become a destination, encouraging repeat visits and word-of-mouth
recommendations.

We hope this has given you some fresh inspiration. For more information on
JustPark, get in touch with Megan directly at megan.grant@justpark.com

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