Angie Petkovic
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Dec- 2018 -5 December
Can locals bolster your balance sheet?
Q: I’ve recently employed a new manager who says we need to target local people to increase our profitability. I…
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Nov- 2018 -27 November
Should my restaurant be mobile free?
Q: Would it damage my reputation if I implemented a ‘no mobiles’ policy inside my restaurant? On some nights I…
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23 November
How to stabilise revenue
Q: I run an independent hotel which experiences hugely fluctuating demand according to the season. I’d like to make the…
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22 November
What price should I charge?
Q: I was reading an article online last month about UK hotel prices rising twice as fast as the global…
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21 November
Influencing the influencers
Q: We had a ‘mumpreneur’ blogger stay at our hotel the other day – it wasn’t a PR stay, but…
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15 November
How to make the most of Christmas
Q: I hate thinking about Christmas in August, but I’m aware I’m probably late in hospitality calendar terms. I’m looking…
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13 November
What to do after your hotel refurbishment
Q: I have recently spent a fortune upgrading my hotel, but it hasn’t had quite the impact on occupancy I…
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Oct- 2018 -31 October
Allergen Labelling: How to do it right
Q: There have been lots of legal changes recently, including the need to label all the allergens in food; my…
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29 October
How to find a quality chef
Q: For the last 8-12 months, we’ve had real problems finding and keeping a high-quality chef. The ones we’ve appointed…
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26 October
Is customer loyalty dead?
Q: I read last month’s column about introducing a loyalty scheme, but then I’ve also read a recent independent study…
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