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Ja Resorts and Hotels plans Dubai portfolio upgrades

Ja Resorts and Hotels plans Dubai portfolio upgrades

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IHG to debut Vignette Collection in London with Canary Wharf signing

Fergus grows Spain portfolio amid UK demand

Fergus grows Spain portfolio amid UK demand

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Angie Petkovic

Angie Petkovic is a hospitality marketing strategist and former hotel owner whose contributions to Hotel Owner offer commercially focused advice grounded in real operational experience. After running her own hotel for over 16 years, she founded Cheltenham-based agency APT Marketing & PR to help hospitality and tourism businesses strengthen their brand, communications, and customer engagement. In her regular articles and columns, she shares expert insight on topics such as guest relations, reputation management, marketing strategy, and regulatory compliance—providing hotel professionals with clear, actionable guidance shaped by first-hand industry knowledge.

Angie Petkovic

Angie Petkovic is a hospitality marketing strategist and former hotel owner whose contributions to Hotel Owner offer commercially focused advice grounded in real operational experience. After running her own hotel for over 16 years, she founded Cheltenham-based agency APT Marketing & PR to help hospitality and tourism businesses strengthen their brand, communications, and customer engagement. In her regular articles and columns, she shares expert insight on topics such as guest relations, reputation management, marketing strategy, and regulatory compliance—providing hotel professionals with clear, actionable guidance shaped by first-hand industry knowledge.

Advice: Start from scratch?

Q: I have just taken over a hotel with a restaurant and am currently giving it a new lease…

Hotel branding basics

Q: My niece is currently doing some work experience at the reception of my hotel, and as…

Where should hospitality training begin and end?

Q: I received some ‘constructive’ feedback from a guest the other day, suggesting that I…

How to sell a hotel Part III

Q: I’ve been running my business for years and now want to retire and sell-up. I have a…

How hoteliers can survive Brexit

This month, I have decided to break with tradition and write a column that doesn’t answer a…

Braving the backlash

Q: In the last week or two, I have seen a couple of stories about hospitality businesses…

How to sell a hotel

Q: A couple of months ago, I was asked for hints and tips to consider when buying a hotel.…

Should you offer guests a loyalty scheme?

Q: We’ve introduced a new feedback scheme asking customers how we can improve and what else…

Why hoteliers need a crisis management policy

Q: I was having a conversation with a friend at a dinner party, about the recent spate of…

How to overhaul your USP

STANDFIRST: Q: When I first opened my independent hotel more than 20 years ago, we were the…