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Checking In – The Hotel Owner Podcast

A weekly podcast produced by Hotel Owner, tailored for hoteliers and professionals navigating the dynamic world of hospitality. Join us as we delve into insightful conversations with industry experts, trailblazing entrepreneurs, and ambitious newcomers.

In association with

RezControl
Angie Petkovic

Should you offer guests a loyalty scheme?

Q: We’ve introduced a new feedback scheme asking customers how we can improve and what else they’d like us to be doing. Several of our regulars have requested a loyalty scheme which we don’t currently have.

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