ADVICE: Empty car park spaces can help drive additional revenue

Empty spaces in your hotel car park? You could be making £60,000 per year in additional revenue. Car parking is the latest ancillary revenue stream which hotels are only just starting to wise up to - and it’s potentially one of the most lucrative. Finding sources of additional revenue is becoming increasingly important in the hotel industry. Ever-increasing competition - with high-growth tech businesses now leading the disruption of the sector - and financial ups and downs have lead to mounting pressure on hoteliers to come up with new and innovative ways to supplement room revenues. It’s a popular criticism of the hotel industry that it has failed to embrace, and successfully integrate, ancillary revenue streams into its business models - something which the airline industry has excelled at in comparison. From onboard food and drink, to car rental and travel insurance, airline companies are masters of up-selling add-ons - so it’s no surprise that ancillary revenues accounted for nearly 7% of all income for airline companies in 2014. So how can hotels emulate this? What additional services should hoteliers be looking to offer to increase their non-room revenue? A few very simple ideas: you could use the reception desk as point-of-sale for hotel-branded cosmetic products; if you have space, you could host one-off events that appeal to locals as well as guests; or you could team up with nearby businesses to co-promote and upsell your services on an affiliate or commission basis. However, perhaps one of the largest sources of extra revenue - both financially and physically - is actually the empty spaces in your car park. Parking has the potential to be a very lucrative ancillary revenue stream for hotels - and it’s an asset which remains largely untapped, despite being easy to cash-in on with relatively little hassle. Hotels have now earned over £700,000 by renting out their spare parking spaces through online platform JustPark, according to new figures released by the website. The average hotel on JustPark charges £9 per space per day, but this climbs to £40 for locations in particularly high demand - such as city centres, concert venues and sports stadiums. One location in central London has earned over £150,000 since joining two and a half years ago - and as it’s free to list your spaces on the website, that equates to £60,000 per year pure profit. With more and more cars on the road, and parking charges ever-increasing, alternative options to traditional pay-and-display are becoming more popular. Finding parking space in a city centre that is both convenient and affordable is often quite simply impossible, which explains why reserving parking through apps and websites is now a rapidly growing trend. JustPark advertises a whole range of parking spaces available to rent - at car parks, schools, churches, private driveways and now hotels. By offering significant discounts to pay-and-display car parks, and eliminating the hassle of searching for a space, these platforms are a big hit with drivers - plus the individuals and businesses renting out their spaces make extra income from space that would otherwise be empty. For hotel clients, JustPark manages the whole process - from creating your account to optimising your yield. Drivers book and pay for a space online and the funds are transferred directly to your account - there’s no need to handle any payments, and all customer service issues are dealt with by JustPark, meaning no extra work for hotel staff. Over 275 hotels now list their spare spaces on JustPark, advertising over 3,000 spaces to the website’s network of 1 million registered drivers - reaching a far greater audience than the old-fashioned drive-up schemes still offered by many hotels. Some businesses run both systems in tandem: taking advantage of the extra visibility offered by listing online, but ensuring they capture the local ad-hoc custom too. Hospitality businesses using the service range from the biggest players in the industry - with JustPark’s partners including the likes of Hilton, Marriott and Holiday Inn - to hundreds of smaller, independent hotels and guest houses. Whether you’ve got 10 or 100 spaces in your car park, if any are going begging it is certainly worth checking the going rate in your area - if you’re conveniently located for nearby amenities, you’re likely to be in the money. Luke Balcombe, sales manager at Hotel Indigo in Newcastle, has been renting out spare spaces in his hotel’s car park for six months. “JustPark has helped us generate extra revenue by delivering a constant stream of customers to our car park” he says. “Their straightforward sign-up process and uncomplicated T&C’s allowed us to quickly add an extra revenue source, without the hassle of multiple local car parking contracts.” “The service is easy to manage operationally. We receive a monthly payment; their customers book our spaces online; the customer shows their confirmation to reception and an exit token is given. It’s really simple.” The dynamic pricing model which JustPark have recently introduced makes things even easier - and more profitable - by ensuring hotel car parks remain as full as possible at all times. Recommending prices based on historic occupancy and search data, the system automatically sets low rates to encourage drivers to park during off-peak and increases rates when spaces are in short supply - meaning more customers and, ultimately, more revenue. “We’ve been using JustPark for just under two years and find the user friendly system provides an excellent platform for us to turn our spaces into revenue” explains head concierge at ME London, Ronan Gawronski. “Dynamic pricing adds to our ability as an operator to maximise income. In November 2015, we saw its introduction - with revenue increasing by 100% the following month.” Doubling revenue by adjusting prices to match demand levels - simple, but incredibly effective. And given that this automated system is managed entirely by JustPark, that’s a 100% revenue increase that costs no extra hours from hotel staff. Not a bad return. Working with a large number of businesses in the hospitality industry, JustPark has now got a dedicated page for hotels - so for more information on how you can maximise income from your car park, you should take a look. It explains in more detail how the service works, how to get your spaces signed up, and how you can start generating extra revenue right away. To check how much your spaces could be worth, you can use its rental price guide. You may be surprised how much drivers are willing to pay for a conveniently-located, guaranteed parking space to avoid the lottery of pay-and-display - it’s certainly a lucrative business. About the Author Anhel Alickovic is head of business development at JustPark, an online platform for renting out spare parking space. JustPark helps businesses to boost revenue at their car parks, earning hotels over £700,000 so far. Partners include the likes of Hilton, Marriott and Holiday Inn alongside hundreds of smaller companies. JustPark was voted Best Travel Tech Startup at World Travel Market, and won Sir Richard Branson’s ‘Pitch to Rich’ competition in 2015.