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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Tips > Four tips to successfully reopen your hotel after the pandemic
Four tips to successfully reopen your hotel after the pandemic

Four tips to successfully reopen your hotel after the pandemic

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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The Covid-19 pandemic has affected many industries, with the tourism industry being one of the most affected ones. After all, with little to no people travelling around the world, there is barely any money circulating in this particular industry.

Fortunately, as the pandemic is slowly easing its grip, many hotel owners are getting their businesses back on track. With the virus still looming around, however, these hotels must implement methods to create environments where both guests and staff feel perfectly safe.

If you are thinking of restarting your hotel business as soon as the pandemic eases its grip further, then here are four major tips to follow for you to do so safely:

  1. Implement staff protocols

Changes in processes also need to be implemented with your staff, especially with the protocols that your cleaning workers follow. They will start needing to put on protective equipment, such as face masks, face shields, and gloves, whenever they are carrying out their duties. Aside from that they should also be provided with tools and equipment that will allow them to carry out deep clean procedures on floors, beds, and other “high-touch” areas, to ensure that the virus does not go around.

  1. Carry out virtual tours

To increase your foot traffic to restart your business, you can encourage tourists to patronize your hotel by providing virtual tours. You can also highlight the efforts you have made to ensure that your premises are virus-free. This helps your consumers know that you are a great option, especially because you put safety and sanitation as a priority.

By showing off the measures you have taken to keep your hotel safe, as well as the aesthetic and functional upgrades you have done so far, you are able to build trust among your guests. With that trust you let grow, you end up with guests who have no problems coming to you for a safe and comfortable stay.

  1. Run some upgrades

While things are undergoing a bit of downtime, this is your chance to do some upgrades to your facilities. For example, you can install hand sanitizers in different points throughout the property, as well as set-up protective screens around common areas to create an even safer environment.

Meanwhile, you can also do other types of changes to improve the aesthetics of your hotel. This will help your hotel become much more attractive to your potential clients, thus increasing your chances of success when you finally reopen for business.

  1. Keep your guests safe

When your guests do arrive, you have to do your best to ensure they are as safe as possible. You can do this through a variety of methods. For instance, you can hand out free facemasks at the counter or even in their rooms. You can also remove unnecessary amenities that present a possible location for the virus to hide in.

Not only are you helping your guest to stay safe and virus-free, but you are also developing a sense of security with your guests and staff as well. When your audience finds that they feel safe in your hands, they will more likely patronize your hotel business.

Conclusion

By implementing these four tips when you start your hotel business once more, you stand a much higher chance of finding success in such trying times. That said, always remember to keep safety as the priority—after all, regardless of the upgrades and refurbishments you have added, if people find that they do not feel safe on your grounds, then your reopening is doomed to fail!

Are you looking for more hotel news and tips to keep your business alive during the pandemic? Hotel Owner is your source of information to keep yourself up to date. Connect with us today and stay updated on the latest trends in the industry!

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