Features
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Sep- 2019 -20 September
MARKETING MATTERS – Discounted FIT rates
It’s that time of year where my tour operator clients are finishing off their 2020 pricing (and in some cases…
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18 September
Warning signs your business is getting into trouble
Most of the time, the way you run your business may not be the direct cause of this, as it…
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18 September
Growing shares: how to make your hotel an Insta-hit
If you’ve dabbled in social media in a personal capacity, it’s likely you will have experienced the elation of people…
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17 September
How hoteliers can use data to win the online battle for customers
Smart use of digital data is one of the key tools that digitally advanced brands use today to get ahead…
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17 September
Future proofing shallow talent pools
Some 70% of business leaders believe the existing talent pool in the UK is shrinking (SIA Talent Study 2019). The…
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17 September
Voice technology and improving the guest experience
Being able to meaningfully interact with technology might have one time been nothing more than a dream, but the reality…
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17 September
Checking in: Hotels need to support employee positive mental health
Hotels are places we come to get away from it all and relax. Places we can leave everything else behind,…
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16 September
Why cybersecurity is the foundation to excellent guest experience
In the race to deliver the best experience in the hospitality industry a key differentiator between hotels in recent years…
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13 September
Owning the Customer
OK, let’s make this nice and clear from the start and set the scene properly. I don’t intend to bash…
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10 September
The next step: The Celtic Manor Collection
“The new International Conference Centre Wales will be a game-changer,” says Matthew Lewis, who was appointed to the role of…
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