Stephen Ayers

The best, most efficient budget hotel, coming soon to a street near you

“Paperless check in?” The guest in front of me at the reception desk asked, “How does that even work?” “Well,”…

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The responsibilities that come with the privilege of being a general manager

About two weeks into being a hotel general manager at age 33, I realised that something was not working. I…

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How food and beverage has changed

I have seen a veritable revolution in all aspects of food and beverage in hotels over my career, and I…

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Why housekeeping staff are the ‘unsung heroes in the daily hotel war’

Running a successful hotel is a never ending and complicated campaign to keep the guests satisfied and the ownership content…

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Top tips for restaurant openings and renovations

When opening or renovating a restaurant, whether independent or within a hotel, it is sometimes confusing as to which type…

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Christmas is a fun time for hotels, but must be planned and marketed to maximise traffic

Christmas is that time of year when companies, business people and families are looking to have fun and celebrate. In…

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Opening, developing and building a successful spa resort

I have been privileged to manage luxury city, resort and spa properties over the course of my career. I have…

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When does technology in hospitality become ‘Overkill?’

The definition of technology is science or knowledge put into practical use to solve problems or invent useful tools. Definition…

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Artificial Intelligence: Are front desk associates facing extinction?

Technology has already put many job roles to extinction in industries across the globe. Could AI technology now be gunning…

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Technology in the hospitality industry. A nightmare or a dream?

The dream: “I sat in the rental with my wife, hopelessly lost on the country roads of New England, the…

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