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IHG to debut Vignette Collection in London with Canary Wharf signing

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Fergus grows Spain portfolio amid UK demand

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Stephen Ayers

Stephen Ayers is a seasoned hospitality consultant, former hotel general manager, and regular contributor to Hotel Owner, known for his clear-sighted commentary on hotel operations, ownership dynamics, and strategic recovery. Drawing on decades of international experience—from managing properties across Europe, Africa, and North America to advising independent hoteliers in the UK—he offers practical, commercially grounded advice for owners, asset managers, and senior operators.

His articles focus on topics such as operational leadership, owner-operator relationships, realistic performance planning, and the importance of people-focused culture in long-term success. With a focus on clarity, experience, and real-world application, Stephen’s writing helps hotel professionals navigate challenges and make better strategic decisions.

Stephen Ayers

Stephen Ayers is a seasoned hospitality consultant, former hotel general manager, and regular contributor to Hotel Owner, known for his clear-sighted commentary on hotel operations, ownership dynamics, and strategic recovery. Drawing on decades of international experience—from managing properties across Europe, Africa, and North America to advising independent hoteliers in the UK—he offers practical, commercially grounded advice for owners, asset managers, and senior operators.

His articles focus on topics such as operational leadership, owner-operator relationships, realistic performance planning, and the importance of people-focused culture in long-term success. With a focus on clarity, experience, and real-world application, Stephen’s writing helps hotel professionals navigate challenges and make better strategic decisions.

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Why housekeeping staff are the ‘unsung heroes in the daily hotel war’

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Christmas is a fun time for hotels, but must be planned and marketed to maximise traffic

Christmas is that time of year when companies, business people and families are looking to…

Opening, developing and building a successful spa resort

I have been privileged to manage luxury city, resort and spa properties over the course of…

When does technology in hospitality become ‘Overkill?’

The definition of technology is science or knowledge put into practical use to solve…

Artificial Intelligence: Are front desk associates facing extinction?

Technology has already put many job roles to extinction in industries across the globe.…

Technology in the hospitality industry. A nightmare or a dream?

The dream: “I sat in the rental with my wife, hopelessly lost on the country roads of New…

Restaurant and Bar design for today’s customers

In the not so distant past it was sufficient to provide your customers with a good meal to…