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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
Companies Joining Us
Accor Hilton Radisson Aimbridge RBH Hospitality The Resident Clermont The Belfry art'otel Hoxton Lloyds Banking Accor Hilton Radisson Aimbridge RBH Hospitality The Resident Clermont The Belfry art'otel Hoxton Lloyds Banking
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Please contact Michael Northcott, Editor and Event Director, at mjn@mulberrymedia.co.uk.
Canary Technologies: The #1 AI-powered guest management system. Trusted by 20,000+ hotels, Canary streamlines operations via contactless check-in, AI guest messaging, and secure transactions that reduce chargebacks by 90%.
Hop Software: A cloud-based Property Management System (PMS) built to reduce hotel expenses and drive direct bookings via commission-free engines. It simplifies complex operations for properties of all sizes at a fraction of legacy costs.
HBD Partners: Industry specialists in hospitality recruitment with 30 years of expertise. HBD focuses on sourcing elite talent and interim leadership to help leisure and travel firms achieve their impact goals.
Home > Features > One small change to help build brand loyalty
One small change to help build brand loyalty

One small change to help build brand loyalty

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

In an era where environmental consciousness has become a key driver in consumer choices, businesses are increasingly recognising the value of making sustainable choices – not only in reducing their environmental impact, but also for building stronger customer loyalty. Adopting sustainable practices can be a strategic move in any industry, and especially so for environmentally conscious hoteliers. 

Nearly every hotel room provides water for guests, which is often packaged in single-use plastic. If you think of how many guests are staying in hotels each night, and the amount of plastic bottles that are being used, this number adds up. With many of us trying to reduce our overall plastic usage, it feels a bit jarring to see so much single use plastic being used by hotels. This is something that environmentally conscious hotel guests will be picking up on too.

Small changes with a big impact

A growing trend in the food service sector is drinking water in cartons, as cartons are a more sustainable choice than plastic owing to their composition of renewable materials, when responsibly sourced. Food packaging has traditionally been dominated by single-use plastics and non-recyclable materials, but Tetra Pak is setting a new course with its cartons. Our beverage cartons are fully recyclable, where the proper infrastructure exists, and are, on average, composed of 70% responsibly sourced paper fibre – a renewable resource – and we aspire to make future cartons entirely from renewable or recycled materials. However, our approach goes beyond packaging; it encompasses a range of sustainability pillars, such as food systems, circularity, climate, nature, and social sustainability.

The trend of drinking water in cartons underscores how consumer preferences are shifting towards more sustainable packaging solutions. By choosing cartons over single-use plastic bottles, hotels not only reduce their plastic usage but also demonstrate their commitment to pursuing renewable practices. This aligns with the growing expectations of customers who seek more sustainable options in their products.

The question of plastic usage is a crucial one for hotels. Adopting more sustainable practices does not mean a compromise on practicality or branding. We understand that hotels need a convenient, renewable and recyclable packaging solution. For example, the Tetra Top 500, one of our most popular formats for water, is composed of up to 88% plant-based material, with the ultimate goal that it is fully made from renewable and recycled materials.   

Branding opportunities

In addition, Tetra Pak’s diverse packaging portfolio allows hotels to find a packaging format that aligns with their unique branding. The ability to print on four full panels of a carton offers hotels a significant branding opportunity. Packaging design enables hotels to communicate their stories, values, and ethos to guests effectively, or even provide information about their local area or the history of their establishment – benefits which are clearly highlighted in designs of the European Hotel and the Westbury Hotel, both packed at an award-winning source by Borrisoleigh Bottling Ltd in Ireland.

Making a positive, lasting impact

This may seem a small change, but as many hotel owners know, the average two plastic water bottles in every room that end up in the waste bin, each day, adds up. By making the switch from single-use plastic bottles to cartons, conscious hoteliers can reduce their plastic usage, and take advantage of the opportunity to build brand loyalty through increased branding, with a chance to show guests they are conscientious in their packaging decisions. 

Sustainability is more than a buzzword; it’s also a strategic asset with tangible benefits to an organisation. Hotels that embrace more renewable packaging solutions are not only optimising their packaging choices but also resonating with customers who increasingly make choices based on sustainability. Not only is this better for the planet, but it also builds customer loyalty and creates a positive, lasting impression.

For more information on Tetra Pak’s water cartons and how to rethink the water bottle, click here.

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