Economic volatility spells rise in friendly fraud for hotels

Hotel owners and operators are at a critical inflection point in 2024. Not only is there reason to expect a notable decline in demand for both domestic and international travel, but consumers who do continue to book new trips this year may be increasingly tempted to turn to “friendly fraud,” disputing legitimate purchases in order to save money and lessen the overall financial burden of their travel plans.

For three years, the 2020 pandemic temporarily ended all travel plans, confining consumers to their homes and allowing for a considerable build-up in cash. Since then, the hotel and broader hospitality industry has faced a historic influx in new bookings.

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