How to offer the perfect B&B guest experience

For the majority of B&B owners, offering a home away from home is not likely to be something you are formally trained to do; instead, it is probably something that you feel passionate about and which has the added bonus of supporting your monthly income. In all likelihood, you deliver a service that you yourself would like or expect to experience, topping up your personal approach with ‘on-the-job’ learning and whatever credible resources you can lay your hands on.