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Radisson Blu opens flagship property at Shanghai Eastern Hub

Radisson Blu opens flagship property at Shanghai Eastern Hub

Reward your employees with a salary exchange on a new EV

Reward your employees with a salary exchange on a new EV

The Hideaway at Windermere brought to market for £1.5m

The Hideaway at Windermere brought to market for £1.5m

2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Features > Advice > How to increase profitability with the right merchant services
How to increase profitability with the right merchant services

How to increase profitability with the right merchant services

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

In association with

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Saving money is paramount in any business no matter how big or small. Tiny, effortless adjustments such as regular contract renewals can save hundreds if not thousands of pounds over a matter of years.

Let’s face it, no business owner likes to ‘waste’ potential profits. Here we will look at two adjustments that can not only save you money, but generate more profit for your hotel business.

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Switching merchant accounts

Although switching merchant accounts can seem like a mammoth task, the benefits will far outweigh the effort required to get your account in order. Merchant account providers make their money by charging a percentage of the transaction values you process and it could be that you’re paying well above the odds for this. Although you may feel loyalty towards your current provider or it seems too much hassle to switch, you could save up to 40% of these charges by shopping around.

In fact, you could make your business even more profitable by earning some of these costs back too. Some providers will give cashback on foreign card transactions, which is the perfect model for hotels located in tourist spots, or business hotels in city centres or near airports.

Merchant comparison services work with industry experts to compare merchant accounts on a pound for pound basis. They provide advice in plain English and do most of the hard work for you, to make sure you get the very best account for your circumstances. Many will also help you make the switch to a better-suited solution, taking away the stress of switching and allowing you to concentrate on the more important issues for your business.

EPOS and front of house

Another crucial way to make savings is to consider switching your EPOS system to an integrated service, helping you get the most out of your business, with value added extras such as:

  • Cloud based systems to assess live data and reporting anytime/anywhere
  • An EPOS which work alongside any app you may have developed for your business, easy for customers to access
  • Staff prompts to upsell foods, upgrades etc.
  • Staff statistics, so you can get to know your biggest earners and rota them on for the busiest shifts
  • Loyalty systems, encourage repeat business
  • Stock count and orders to saves time and manual input/human errors

Once again, using a service to help you switch your EPOS and front of house software to a more modern implementation can help you save costs and generate more revenue, making your hotel business as a whole more profitable in the long run.

If you are considering making the switch, it’s important you carefully consider your key requirements when choosing an EPOS or merchant account to ensure the change will benefit you in the long run. Using an independent advice service will not only help you make the right decision, but it can also guide you through the steps you need to take in order to make the transition as smooth as possible.

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