Features
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Sep- 2021 -28 September
The Automated Hotel: A new approach to guest expectations and staff shortages
How was the summer tourist season for your hotel? Did you cope with running a hands-on service alongside staff shortages,…
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22 September
How the ongoing battle with staff shortages could transform the sector
Desperate to make up for months of lost trading, Freedom Day was seen as hospitality’s road to recovery. However, it…
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8 September
Opening during adversity
Billy Hughes is the UK Area Manager at The Ascott Limited (Ascott). He oversees Ascott’s UK properties which include The…
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1 September
Foraging for beginners – and chefs of luxury hotels!
When we think about foraging food, more often than not, it conjures up images of searching for food that is…
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Aug- 2021 -31 August
A digital remedy for ‘dark operations’ in the contract catering industry
The contract catering industry is under scrutiny like never before. While historically subject to significant rules and regulations, the advent…
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23 August
Preserving and refurbishing a 125-year old hotel
Billesley Manor Hotel and Spa has been reinventing itself since 705 AD. Having changed hands several times over the past…
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19 August
Why Wyboston Lakes Resort ‘isn’t going anywhere’
“You have to tell the truth,” that is what Steve Jones, managing director at Wyboston Lakes Resorts says when questioned…
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18 August
Five ways to reimagine the guest experience
Fluctuating Government guidelines have reshaped hospitality over the past 12 to 18 months, encouraging hotels to re-evaluate and re-invent their…
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Jul- 2021 -26 July
Bringing brand to the forefront of digital guest experience
According to Mintel, the tourism industry can expect the shake-up of travel behaviours, preferences, and expectations spurred by COVID-19 to…
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22 July
Rethink the returning guest experience with digital assistants
The Covid-19 pandemic slowed the hospitality and tourism industries, but voice assistants, online check-in tools, kiosks solutions, chatbots and other…
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