Features
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Jan- 2019 -18 January
Why direct bookings matter
When it comes to direct bookings, there are two key customer streams; existing customers who are returning to you and…
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18 January
Hotel Concept of the Month: Dimpsey
Slightly different to the usual designs featured in this section, Dimpsey is a five-star luxury retreat and is described as…
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17 January
Top trends in hospitality for 2019
Accounting for over 10% of global GDP and the creation of one in five new jobs according to the World…
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16 January
How to get payment and booking systems right
Critical to the day-to-day running of a successful hotel is organisation; it’s necessarily a keystone in operational management from back…
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16 January
Responding to the demands of conscientious travellers
Sustainability within the hospitality industry has come a long way since the arrival of in-room suggestions to reuse towels and…
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15 January
What should a room look like?
A very interesting article by Tammy La Gorce in the New York Times on 26 May got me thinking again…
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14 January
How to be one step ahead of your customers
The most successful businesses today know that they have to understand their customers better to retain them – but what…
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11 January
How hoteliers can stand out from the crowd
Have you ever stayed at your own hotel and put yourself in the shoes of the guest? Regardless of your…
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11 January
Legionella risk assessments done right
If you are the hotel manager, maintenance manager or property owner you have a legal responsibility and accountability to ensure…
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10 January
Why marketing is important for hoteliers
The world has changed when it comes to marketing. From what I’ve seen, very few hoteliers have realised how much…
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