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2026 Programme
09:40 – 10:25 Market Insights

Beyond the Horizon

A sharp, data-driven deep dive into the financial and economic currents shaping the UK hotel industry. The panel will unpack raw macroeconomic data, tying CPI changes and debt finance realities directly to RevPAR, ADR, and disposable guest spend.

Jeavon Lolay
Jeavon LolayLloyds Banking
Dave North
Dave NorthLloyds Banking
10:25 – 11:10 Operations

Frontline Fortitude

Hotel operators are caught in a pincer movement: skyrocketing supply chain and labour costs on one side, guests demanding flawless value on the other. This panel digs into asset management, smart cost-control, and building operational agility across diverse portfolios.

Julie White
Julie WhiteAccor
David Anderson
David AndersonAimbridge EMEA
David Hart
David HartRBH Hospitality
11:30 – 12:15 Leadership

The Modern Anchor

Managing a modern hospitality workforce demands a shift from old-school hierarchy to empathetic, visionary leadership. These industry standard-bearers explore how to inspire loyalty across multi-generational teams, foster open communication, and maintain personal mental resilience.

Christian Masters
Christian Mastersart'otel Hoxton
Caroline Gregory
Caroline GregoryThe Lovat Hotel
Simon Numphud
Simon NumphudAA Media Services
12:15 – 13:00 Events Market

The New Roar of MICE

The MICE sector looks radically different than it did a few years ago. From hyper-personalised retreats to tech-heavy hybrid conventions, this session uncovers what today's corporate planners actually want from a venue — and how to maximise yield per square foot.

Shonali Devereaux
Shonali DevereauxMIA
Varun Shetty
Varun ShettyThe Belfry Resort
14:00 – 14:45 Development

Blueprint for Growth

Despite tight credit markets, the appetite for strategic hotel development remains fierce. Brands and asset managers discuss the shift toward conversions, brand repositioning, and adaptive reuse over ground-up builds.

Tim Davis
Tim DavisPACE Dimensions
Gavin Taylor
Gavin TaylorClermont Hotels
Paul Blackmore
Paul BlackmoreHilton
David JM Orr
David JM OrrResident Hotels
14:45 – 15:30 Technology

Beyond the Buzzwords

AI is already driving revenue and plugging labour gaps. This panel cuts through the jargon to showcase how automated guest messaging, contactless check-ins, and predictive analytics can save thousands of labour hours.

DB
David BeersChoice Hotels
RBH
AI SpecialistRBH Management
CT
Canary PanelistCanary Tech
15:55 – 16:40 People & Culture

People First

Recruitment is tough, but retention is where the real battle is won or lost. Industry leaders share actionable advice on mental health initiatives, flexible working models, and defined career progression pathways.

Mark Lewis
Mark LewisHospitality Action
Suzanne Speak
Suzanne SpeakRadisson Group
16:40 – 17:05 Crisis Management

When the Custard Hits the Fan

In a 24/7 digital world, a single bad incident can escalate into a viral PR nightmare within minutes. A compressed, highly practical session delivering an actionable blueprint for emergency communication and brand protection.

CC
PR Leadership TeamCustard Comm.
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Home > Features > Advice > Learn about Marriott
Learn about Marriott

Learn about Marriott

In this episode we speak to Nico Tréguer, co-founder of Roberts and Treguer and The Culpeper Family. Nico spoke about founding the group alongside his longtime friend Gareth, having had a vision for bringing more nature spaces to cities, the planned extension of The Buxton in Spitalfields, and how the site’s storytelling engages guests and the local community, how the Culpeper Family’s core sustainability ethos helped it secure its B-Corp status and why hospitality has a responsibility to educate and innovate when it comes to sustainability.

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Marriott is a global hotel chain with properties all over the world. They offer a unique hotel experience with luxurious accommodations and top-notch service. Marriott also has a spa brand that offers a relaxing and rejuvenating experience.

What is the history of Marriott hotels?

Marriott International was founded by J. Willard Marriott in 1927. The company began as a root beer stand in Washington, D.C., and eventually grew into a hotel chain with properties all over the world. Marriott is now a leading hospitality company with over 6,000 properties in 127 countries and territories.

What are some of Marriott’s most popular hotels and resorts?

Some of Marriott’s most popular hotels and resorts include the Ritz-Carlton, JW Marriott, and Marriott Hotels & Resorts. Marriott also has a number of timeshare properties and vacation clubs.

What are some of the unique experiences that Marriott offers?

Marriott offers a variety of unique luxury experiences for guests, including spa treatments, golf courses, and fitness centers. Marriott also has a number of properties in its portfolio that are located in prime tourist destinations, such as Orlando, Florida and Maui, Hawaii, as well as pretty much every major city.

What is the Marriott Rewards program?

The Marriott Rewards program is a loyalty program offered by Marriott International. Marriott Rewards members can earn points by staying at Marriott properties, using Marriott services, and spending money with Marriott partners. Points can be redeemed for free nights at Marriott hotels, airline miles, and more.

How do I Earn Marriott Rewards points?

You can earn Marriott Rewards points by staying at Marriott hotels, using Marriott services, and using Marriott Rewards-affiliated credit cards. You can also earn points by transferring points from other loyalty and by booking Marriott vacation packages.

What are the benefits of being a Marriott Rewards member?

Marriott Rewards members enjoy a variety of benefits when they stay at Marriott properties. These benefits include points that can be redeemed for free nights, exclusive member rates, and access to the Marriott Rewards program. Marriott Rewards members also enjoy special perks, such as complimentary upgrades and late check-out.

How do I use my Marriott Rewards points?

You can use your Marriott Rewards points to book free nights at Marriott hotels, as well as to book stays at other properties in the Marriott family. You can also use your points to treatments and other experiences at Marriott properties.

What is the Marriott Rewards Visa card?

The Marriott Rewards Visa card is a rewards card that allows you to earn points on your everyday purchases which can be redeemed for free stays at Marriott properties, free nights, and more. You can also use your points to book flights, car rentals, and other travel expenses.

I never signed up for Marriott Rewards, how do I remove my account?

If you never signed up for Marriott Rewards, your account may have been created automatically when you booked a room at a Marriott property. You can remove your account by contacting Marriott customer service.

How do many Marriott Rewards points do I need for a free night?

The number of Marriott Rewards points needed for a free night depends on the Marriott property where you redeem your points. Marriott Rewards has three tiers of hotels, with each tier requiring a different number of points for a free night in one of Marriott’s rooms. For example, a free night at a Marriott Tier 1 hotel requires 7,500 Marriott Rewards points, while a free night at a Marriott Tier 2 hotel requires 10,000 Marriott Rewards points. You can check the Marriott Rewards website for a full list of Marriott hotel tiers and the corresponding number of points needed for a free night.

What are the Marriott Rewards elite levels?

There are four Marriott Rewards elite levels: Silver, Gold, Platinum, and Titanium. Each level has its own set of benefits, and the higher the level, the more benefits you’ll receive. Some of the benefits you can enjoy as a Marriott Rewards elite member include free room upgrades, late check-out, free breakfast, and more.

Who is Marriott’s CEO?

Marriott International’s current CEO is Anthony Capuano.

What is the address of Marriott’s corporate headquarters?

The address of Marriott’s corporate headquarters is 10400 Fernwood Road, Bethesda, MD 20817.

What is the difference between Marriott, Hilton, and Hyatt hotels?

Marriott, Hilton, and Hyatt are all global hotel brands with properties across the world. They each offer a unique hotel experience, with different amenities and services. Marriott is known for its luxurious hotels and resorts, Hilton for its business-friendly hotels, and Hyatt for its family-friendly properties.

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